Privacy notice — Lifeworks

This notice explains what personal information the Lifeworks supplier portal (suppliers.golifeworks.com) and team portal (team.golifeworks.com) handle, why, and what you can do about it.

Who we are. Lifeworks Technology Group LLC, New York, USA ("Lifeworks", "we"). Questions or requests: LWQAQC@golifeworks.com.

What we collect

Your account - name, work email, your company or department, role in the portal, preferred language, and when you last signed in. A cookie keeps you signed in on a device you choose to remember (up to 30 days).
What you do in the portal - pages opened, forms sent and changes made, with date, time and IP address. We use this to keep the portals secure, to fix problems and to see which features are used.
What you send us - forms, files and photos you upload (for example labels, reports, receipts), and the contact details you enter for your company.
Staff only - the company phone list (extension, direct line, mobile, location, department); package records at the New York office (name, signature and photo at hand-over); meeting times you mark in the Meeting Scheduler.
Emails we send you - your address and a record of which messages were sent (sign-in codes, summaries, news, and for staff, package arrival and hand-over notices).

We do not collect payment card numbers, government ID numbers or health information through the portals.

Why we use it

To let you sign in and use the portals; to manage orders, inspections, labels, compliance documents and other supplier work; to run internal tools for staff; to send you sign-in codes, summaries and news (you can turn news and summaries off); and to keep the portals secure.

Who else handles it

The portals run on servers in the United States. Some services work for us and only use the information to provide that service: our web host, our email delivery service, ClickUp (our work-management system, where portal records are also kept), and AI tools used to check uploaded label artwork. We do not sell personal information.

If you are outside the United States (for example in China or Vietnam), your information is transferred to and stored in the United States. On the supplier portal we ask you to confirm this once, the first time you sign in. If you do not agree, contact us and we will find another way to work with you.

How long we keep it

Account information while you have an account and for up to 12 months after it is closed; activity records for up to 12 months; business records (orders, inspections, submissions, package and expense records) as long as needed for business and legal reasons.

Your choices and rights

You can ask to see, correct or delete your personal information, or ask how it is used. You can stop news and summary emails at any time with the link at the bottom of each email or in your notification settings. Sign-in codes cannot be turned off because they are needed to sign in. Write to LWQAQC@golifeworks.com; we answer within 30 days.

Changes